Privacy Policy

Rush Tax Resolution ("Rush Tax," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, engage our services, or interact with us through text message, phone, email, or other communications channels.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

Information You Provide Directly

When you contact us, request information, or become a client, we collect information you provide voluntarily, including:

Contact information: Name, address, telephone number, and email address.
Tax-related information: Taxpayer identification numbers, tax debt amounts, IRS and state tax account information, filing history, income and employment information, financial account details, and other information necessary to evaluate or resolve your tax matter.
Identity verification: Date of birth, Social Security number, and government-issued identification when required to represent you before tax authorities or to pull IRS records pursuant to a signed authorization.
Communications: Records of your communications with us, including phone calls (which may be recorded), emails, text messages, and messages submitted through online forms.

Information Collected Automatically

When you visit our website or interact with our digital properties, we may automatically collect:

Device and usage information: IP address, browser type, device type, operating system, pages visited, time spent on pages, referring website, and general geographic location.
Cookies and similar technologies: We use cookies, pixels, and similar technologies to operate our website, analyze traffic, and improve our services. You may manage cookies through your browser settings.

Information from Third Parties

We may receive information about you from third-party lead generation partners when you have submitted a form, opted in, or otherwise expressed interest in tax resolution services through a third party. These partners provide us with contact information and the consent documentation that authorizes us to contact you.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing services: To evaluate your tax situation, pull IRS and state tax records pursuant to authorizations you sign, analyze your account, represent you before tax authorities, and deliver the tax resolution services you engage us to perform.
Communications: To respond to your inquiries, provide updates on your case, send appointment reminders, deliver service-related notifications, and follow up on prior communications.
Marketing and outreach: To contact you about our services, including through phone calls (which may use automated or AI-assisted calling technology), text messages, and email, consistent with the consent you have provided and applicable law.
Business operations: To maintain our records, manage our accounts, train our staff, improve our services, and operate our business.
Legal and regulatory compliance: To comply with applicable laws including IRS Circular 230, state tax practitioner regulations, telemarketing laws, anti-money laundering requirements, and to respond to lawful requests from government authorities.

3. How We Share Your Information

Rush Tax Resolution does not sell your personal information. We do not share your personal information with third parties for their own marketing purposes. We disclose your information only in the limited circumstances described below:

Tax authorities and representation: We disclose information to the IRS, state tax agencies, and other tax authorities as required to represent you in your tax matter, including pursuant to Forms 8821, 2848, and similar authorizations you sign.
Service providers: We work with trusted service providers who help us operate our business, such as lead generation partners, communications platforms (including AI calling services and SMS providers), case management software, data storage providers, and professional advisors. These service providers are contractually obligated to protect your information and use it only to perform services on our behalf.
Legal requirements: We may disclose information when required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business transfers: If Rush Tax Resolution is involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With your consent: We may share your information in other circumstances with your express consent.

4. Text Messaging (SMS) Communications

We may contact you by text message for purposes including (i) pre-call notifications letting you know a representative will be calling, (ii) appointment reminders, (iii) case updates and client communications, (iv) service-related notifications, and (v) marketing messages about our services.

Message frequency varies based on your interaction with us. Message and data rates may apply depending on your wireless plan. Text messages may be sent using automated systems.

Your consent: By providing your telephone number and consenting to receive text messages from Rush Tax Resolution, you agree to receive such messages at the number provided. Your consent to receive text messages is not required as a condition of purchasing any services from us.

Opting out: You may opt out of receiving text messages from us at any time by replying STOP to any text message you receive from us. After you send STOP, we will send you a confirmation message, and you will not receive further text messages from us. If you wish to resume receiving text messages, you may reply START.

Help: For help with our text messaging program, reply HELP to any text message or contact us directly using the contact information below.

SMS information not shared: We do not share SMS opt-in information, phone numbers, or text message content with third parties for their marketing purposes. SMS-related data is used solely for the communications program you consented to.

5. Call Recording

Telephone calls with Rush Tax Resolution may be recorded and monitored for quality assurance, training, compliance, and record-keeping purposes. When a call is recorded, we will disclose this fact at the beginning of the call. Recorded calls are stored securely and are accessible only to authorized personnel.

In states that require all-party consent to call recording, your continued participation in the call after our disclosure constitutes your consent to be recorded. If you do not consent to being recorded, please inform the representative, and we will accommodate your preference.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These safeguards include encryption of sensitive data in transit and at rest, access controls limiting employee access to personal information, secure data storage systems, and staff training on data security practices.

Despite our efforts, no security measure is completely secure. We cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of any account credentials and for promptly notifying us of any suspected unauthorized access.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and applicable legal requirements, including IRS record retention rules and state tax practitioner regulations. When we no longer have a legitimate business need to retain your information, we will delete or anonymize it.

8. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

Right to know: To request information about the categories and specific pieces of personal information we have collected about you.
Right to access: To request a copy of the personal information we hold about you.
Right to delete: To request that we delete your personal information, subject to certain legal exceptions (including our obligations to retain tax records).
Right to correct: To request that we correct inaccurate personal information we hold about you.
Right to opt out of sale or sharing: Rush Tax Resolution does not sell personal information. If applicable law provides additional rights related to sharing, we will honor those rights.
Right to non-discrimination: You have the right not to be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact us using the information provided below. We will respond to verified requests within the timeframes required by applicable law. We may need to verify your identity before fulfilling your request.

California, Colorado, Virginia, Texas, Oregon, and other state residents: Additional rights may apply under your state's privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, the Colorado Privacy Act, the Virginia Consumer Data Protection Act, and similar statutes. We will honor those rights in accordance with the applicable law.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18. If you believe we have collected information from a child, please contact us and we will take appropriate steps to delete such information.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, provide additional notice. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your privacy rights, please contact us:

Rush Tax Resolution

25350 Magic Mountain Parkway, Ste. 300

Valencia, CA 91355

Telephone: 818.949.2748
Email: info@rushtaxresolution.com